PAYMENT POLICY

At Ecom With Shayan, we strive to deliver the best e-commerce services to our clients, ensuring that each project is handled with professionalism, care, and attention to detail. To make the process seamless and transparent for all parties, we have established a clear and straightforward payment policy. This policy helps us maintain a mutual understanding regarding payments and guarantees that both parties are aligned in terms of expectations and security.
 
1. Payment Structure
 
We follow a two-installment payment plan to ensure transparency and commitment from both sides:
 
  • Initial 50% Deposit: A 50% upfront payment is required before we begin any work. This deposit ensures that resources are allocated specifically to your project and demonstrates your commitment to moving forward with the services. The deposit is non-refundable, except in the case that we fail to deliver the agreed services or encounter any unforeseen circumstances that would prevent us from proceeding.
 
  • Remaining 50% Balance: The final 50% is due upon completion of the project, prior to delivering the final work. Once you have received and reviewed the deliverables, and are satisfied with the project, the remaining balance should be paid. We will not deliver the final files or work until the final payment has been cleared.
 
 
2. Invoice Issuance
 
To maintain complete transparency, invoices will be issued through the following process:
 
  • For the Initial Deposit: Upon agreement of the project scope and terms, we will send an invoice for the 50% deposit via Payoneer. This will include clear details of the project scope, agreed-upon costs, and payment instructions.
 
  • For the Final Payment: After the project is completed and the final deliverables are ready for handover, an invoice for the remaining 50% will be sent via Payoneer. Once we receive the final payment, we will deliver the completed work in the format agreed upon.
 
 
3. Flexible Payment Methods
 
  • We understand that our clients may prefer different methods of payment. Therefore, while Payoneer and PayPal are our preferred methods for secure and reliable transactions, we also offer the flexibility of using alternative platforms for your convenience and peace of mind.
 
  • Alternative Payment Options: If you are not comfortable using Payoneer or PayPal, we also accept payments through Fiverr or Upwork, two well-established and trusted platforms. This gives you additional flexibility and an added layer of trust in the payment process.
 
  • We aim to provide the most convenient options for you while maintaining high standards of security and reliability. If you prefer any specific payment method, feel free to let us know, and we will work with you to ensure a smooth transaction.
 
4. Payment Confirmation
 
  • To avoid any confusion or delays, we ask that all payments be confirmed before we proceed with any work on the project. Once we receive your deposit, we will begin the project and keep you updated with progress. Upon receiving the final payment, the completed deliverables will be shared promptly.
 
  • This structured payment approach allows us to manage the project effectively while ensuring that both parties are protected throughout the process.
 
 
5. Refund Policy
 
Your satisfaction is of utmost importance to us, and we stand behind the quality of our work. However, please note the following:
 
  • Refunds: We offer a refund only under exceptional circumstances, such as if we fail to deliver the agreed-upon scope of work or if we are unable to proceed with the project due to unavoidable issues.
 
  • Revisions: If you are not satisfied with the deliverables, we will work with you to address any concerns and make necessary revisions. We offer a revision period (typically 7 days) after the final payment to make sure that the project meets your expectations.
 
If, after completing the revisions, you are still dissatisfied, we will discuss any further actions, including the possibility of a partial refund, based on the specific issues at hand.
 
6. Why This Payment Policy?
 
  • We understand that trust is crucial when working with any service provider. Our payment policy is designed to ensure that you feel secure and confident in our ability to deliver high-quality work. The upfront deposit demonstrates our mutual commitment, while the final payment structure ensures you are only paying for work that meets your standards.
 
  • By offering multiple payment options, we ensure that you have a secure, convenient, and trusted method of payment that fits your preferences. Whether you choose Payoneer, PayPal, Fiverr, or Upwork, we will maintain open lines of communication and ensure that each transaction is handled with the highest level of professionalism.
 
  • We believe this policy fosters a positive, transparent working relationship and allows us to focus on delivering exceptional e-commerce services for your business.
 
7. Contact Us for Any Questions
 
  • If you have any questions or concerns regarding the payment policy or the payment process, we encourage you to reach out. Our team is always available to discuss any queries and to help guide you through the payment procedure, ensuring that you feel confident and informed every step of the way.
 
Thank you for choosing Ecom With Shayan. We look forward to working with you and helping your business succeed!
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